FAQ’s
Opening Times:
We are open at Grays Antiques Market stand 321-322 Monday to Friday from 10 am to 6 pm. We exhibit at up to 10 fairs annually around the UK and abroad, so sometimes our shop is closed. We encourage customers to contact us to make an appointment via the Contact Us page or call Saul on 07900067548.
How can I pay?
Customers can pay in-store via bank transfer, credit card, Apple Pay, debit card or cash. You can also pay online via Apple Pay and PayPal, but customers often prefer to contact us to pay over the phone with a credit card or receive details to do a bank transfer.
Returns & Exchanges
As a small business, we do not offer refunds as all our items are one-off pieces and are often sized after purchase, which is complimentary with purchase. We always offer our customers the option of an exchange and the chance to find the perfect piece.
How long does delivery take?
S. Greenstein & Co offers standard 3-5 days Post Office or FedEx shipping to the UK, Europe or Worldwide. We will receive a quote from the delivery company and update you on the delivery time. If possible, we usually pay for next-day delivery and contact you the day before we send it. All delivery costs are included with the purchase.
Do you provide insurance?
All our items are insured with postal insurance, but no insurance is automatically applied afterwards. We use jewellery insurance specialists T.H. March for our cover, having been in the trade for many years. T. H. March offers a wide range of covers for your jewellery and can go through any questions you may have. Please provide our reference number AS274T for enquiries when you contact T.H. March.
Alterations, Cleaning And Repairs
We can obtain a quote for jewellery amendments, cleaning, and repairs for heirlooms and cherished jewellery from our experienced goldsmith and jewellery repairer. In addition, we can offer services for all luxury watch brands like Rolex, Omega, Cartier etc. Please contact us to discuss your needs.
Do you provide an expert witness service?
Yes, Saul Greenstein is a registered expert witness for jewellery enquiries. Please get in touch with him via contact us.
Evaluation for Insurance
At S. Greenstein & Co Ltd, all our pieces come with a valuation for insurance. If you would like other pieces in your collection valued, we can undertake this for you for a fee of £120+VAT per item, or 1.5% of the item’s value, whichever is higher.